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Overview of Usability Issues in SharePoint 2010 My Sites

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Categories:My Sites; Site Manager/Power User; MOSS; WSS; 2007; 2010

 

SharePoint My Sites are personal sites for users to store their own content, links, feeds, connect and collaborate with teammates and express themselves creatively. Each SharePoint installation offers one My Site per user if the feature is activated.

I have heard many complaints about the usability of SharePoint 2010 My Sites particularly the navigation. This post will walk through SharePoint 2010 My Sites exploring and identifying key usability issues. It is the first in a three part series:

  • Part 1: Overview of Usability Issues in SharePoint 2010 My Sites
  • Part 2: Impact of SharePoint 2010 My Sites Usability Issues
  • Part 3: Proposed Redesign of SharePoint 2010 My Sites

Walkthrough

I performed a basic walkthrough of an Out-of-the-Box SharePoint 2010 My Site outlining User Interface elements and any usability issues. Note: this was not a heuristic or cognitive walkthrough.

Accessing My Sites

From a team site named Demo3, the My Site link is not immediately visible. One has to know it exists in the Welcome Menu to access the link.

2011-08-29-SP2010MySites-Part01-01.png

NewsFeed

The first page you navigate to is the newsfeed page http/mysiteurl/default.aspx. This page has many differences in the user interface that are confusing. Top Navigation from previous site has disappeared.

Once you land on this page, you cannot navigate back to the teamsite, Demo3 without using the browser’s Back button. This is a usability issue. The user does not have freedom to move.

The news feed page is a Personal Public Web Part Page and contains the following components: My Site Navigation, People Search, Help, Welcome Menu, Site Actions Menu, and Web Part Zones with the “What’s New” Web Part. Note there is no ribbon.

2011-08-29-SP2010MySites-Part01-02.png

When the newsfeed page is in edit mode, a large blank blue bar appears. The page content is pushed down as though the ribbon is there but it is not.

2011-08-29-SP2010MySites-Part01-03.png

Click “Add a Web Part” and the Web Part Adder portion of the Ribbon appears.

2011-08-29-SP2010MySites-Part01-04.png

Highlighting web parts while in edit mode encourages ribbon behavior as seen below….

2011-08-29-SP2010MySites-Part01-05.png

…on a ribbon that did not exist on the page.

2011-08-29-SP2010MySites-Part01-06.png

In fact, you cannot exit out of edit mode or close the ribbon without leaving the page.

My Content

When you navigate to the “my content” page, you are within your own personal site within the My Site host site collection. Except for the prominent My Site Navigation at the top, this page is consistent with other collaboration sites templates. This page contains the following components: My Site Navigation, People Search, Help, Welcome Menu, Site Actions Menu, Ribbon, Site Icon, Site Title, Page Title, Tags and Notes, Search Bar, Help Icon, and Web Part Zones containing the following web parts: Shared Documents, Personal Documents, and Recent Blog Posts.

Because the top of the My Site template contains search and help, the traditional header with the ribbon introduces a second, search control and help icon. The duplicate help icons lead to the same help window but the search controls behave differently and will be explored later in this article series. The site icon displays the user profile picture.

2011-08-29-SP2010MySites-Part01-07.png

My Profile

The my profile page contains personal information about you. You can access the My Profile page through the Welcome Menu and through the My Site Navigation at the top of the page. This page contains the following components: My Site Navigation, People Search, Help, Welcome Menu, Site Actions Menu, View My Profile Selector, Profile Page Header, and a My Site Sub Navigation Menu displayed as tabs.

2011-08-29-SP2010MySites-Part01-08.png

Findings

Through my initial assessment and brief user interviews, the following areas are the major usability issues of My Sites.

  1. Inconsistent Interaction with UI Elements.
  2. Inconsistent Placement of Landmarks/UI Elements.
  3. Useless Top Navigation.
  4. Navigation does not consider where the user is in the site.
  5. Navigation does not provide a way for users to get back to where they came from.
  6. Navigation does not give user a clear picture of where they are in the SharePoint Installation.

Consistency

Even among the three major areas of My Sites, you can see inconsistencies. the user interface layout and functionality is not consistent from page to page or compared to other site templates using the same controls. The benchmark of improved User Experience in SharePoint 2010 is the consistent use of the ribbon. For some reason it does not appear on pages that use the ribbon functionality such as the newsfeed page.

Navigation

Navigation is not effective in My Sites. The definition of navigation is finding a target location based on one’s current location using at least one reference point. This reference point can be a visual landmark or a point in previous location.

The effectiveness of navigation can be assessed through wayfinding. We don’t evaluate whether the user will find what they are expecting which would be done through a usability test with a real user. This evaluation determines whether navigation can is possible Wayfinding is a metaphor for using information available to navigate through complex places. According to WebStyleGuide (my bible), the four elements of wayfinding are:

  • Orientation: Where am I am right now?
  • Routing: Can I find the way to where I want to go?
  • Consistency/Mental Model: Are my experiences consistent and understandable enough to know where I’ve been and to predict where I should go next?
  • Closure: Can I recognize that I have arrived in the right place?

We will use these elements to measure the effectiveness of the navigation in My Sites.

Effectiveness

If we were measuring the navigation within My Sites alone, the navigation effectiveness would rate mediocre. This rating is measuring the navigation relative to the entire installation of SharePoint 2010. My Site Navigation fails across the board.

2011-08-29-SP2010MySites-Part01-15.pngOrientation: Where am I am right now?MySites do not show where the user is in relation to the rest of SharePoint. No matter where one is within SharePoint, they have one MySite. This is true with Search Centers as well. A unique hierarchy is not clearly addressed through default navigation within site templates. One page within SharePoint My Sites provides a way to orient through the layout of the site. Although the SharePoint 2010 breadcrumb is not the most usable and intuitive control, it does provide clues as to where the user is and provides the sitename and pagename.

2011-08-29-SP2010MySites-Part01-15.pngRouting: Can I find the way to where I want to go?Although the My Site Navigation at the top allows users to navigate within the My Site, a user cannot go back to any other sites without the browser back button. This is a huge error when measuring against most usability heuristics. The user should be able to move freely within a site.

2011-08-29-SP2010MySites-Part01-15.pngConsistency/Mental Model: Are my experiences consistent and understandable enough to know where I’ve been and to predict where I should go next?Generally, the elements used for navigation are different from nearly all other site templates within SharePoint. The navigation in my sites is neither consistent with the rest of SharePoint nor consistent within the My Site pages.

2011-08-29-SP2010MySites-Part01-15.pngClosure: Can I recognize that I have arrived in the right place? When a user clicks on any link, they expect to see confirmation of where they are generally this is gleaned from a prominent page title or breadcrumb. Although the words “My Site” appears at the top of the page, it does not look like a page title. The words My Site are an unlinked title that is attempting to communicate that the links to the right are subareas of the parent “My Site” concept. Easy to figure that out after thinking a little bit. (The point is that the user has to think and even navigate around a bit to recognize the pattern in interaction. That’s no good. ) This control is the strangest navigation/breadcrumb hybrid that I’ve seen. Additionally, the words newsfeed are highlighted.

2011-08-29-SP2010MySites-Part01-10.jpg

The “My Content” page does come close to providing Closure through the standard breadcrumb. You can see you landed on My Content after clicking the My Content link.

2011-08-29-SP2010MySites-Part01-11.jpg

However, by introducing this component, more inconsistency and confusion is introduced because the parent node is not identical in both navigation controls.

2011-08-29-SP2010MySites-Part01-12.jpg

Next in the Series:

This article was originally intended to contain qualitative feedback from My Site users to support the issues I identified. My first interview was with Chris Poteet, a 5-year veteran of SharePoint consulting and a UX lead. Further discussions with Chris changed my approach to this article and extended it into a series. I discovered a very knowledgeable and well-versed peer. We will be collaborating on the remaining articles.

Next, we will dive deeper into these usability issues and the impact they have on users.

Part 2: Impact of SharePoint 2010 My Sites Usability Issues

Once we have defined the impact these issues have on users, Chris and I will recommend and possibly design solutions that directly address the issues outlined in Part 1.

Part 3: Proposed Redesign of SharePoint 2010 My Sites

References

Navigation and Wayfinding - WebStyleGuide3

Other Resources

Navigation Concepts and Principles

SharePoint 2010 Related Resources

Comments

Nedra Allmond

Excellent post Marcy

I am setting up a new My Site in 2010 and this post made the hurdles very easy to overcome. Now I have a viable My Site.

Posted 30-Aug-2011 by Nedra Allmond
Excellent article

Excellent

Marcy, Fantastic article. This is the best review of the very confusing My Site design in 2010 that I have ever read.

Posted 30-Aug-2011 by Excellent article
Benjamin

Thanks

Thank you for the article and especially for the great usability links. Did not know them before ;-)

Posted 31-Aug-2011 by Benjamin
Tom Resing

Link back to portal

Marcy,
Thanks for detailing some of the issues with my sites. I've experienced some of the same frustrations and I'm looking forward to seeing the solutions you and Chris develop.
One small help I've found in some cases is adding a link to the top nav. If you have one main site collection, like portal.company.com, you can add a personalization link in the User Profile Service Application Settings for My Sites in Central Administration.
-Tom

Posted 02-Sep-2011 by Tom Resing
Jasper Oosterveld

My view on the article

Hi, Nice analyse of the My Site but I don't agree with some things you say. Newsfeed The newsfeed section is empty in your screenshot. This is not the case in a normal environment. The newsfeed is filled with activities from colleagues. There is no need to edit the page or use a ribbon. Findings I agree it is strange there is no way to go back to the home page of the Intranet portal. You can create a link in the user profile service application to solve this issue. I don’t agree at all that the top navigation is useless. You can easily navigate to all the components of the My Site and add additional links. There is no way to get the navigation consistent with the navigation from the Portal because this will never fit. The user goes to the My Site to collaborate and share information. This is a separate part of a Portal. So long there is a home link in the top navigation the user can always go back to the portal.

Posted 06-Sep-2011 by Jasper Oosterveld
Jasper Oosterveld

Sorry about the long text

I added more enters but apparently they get removed :S

Posted 06-Sep-2011 by Jasper Oosterveld
Marcy Kellar

Reply to Jasper

Jasper, Thank you for your comments. The newsfeed screenshot isn't populated in this article because this represented the very first walkthrough of a My Site. In the second article, we focus on Social interaction and the newsfeed has since been populated. Keep watching the series for further explanation on the impact of the navigation usability. Again, thanks for your comments.

Posted 09-Sep-2011 by Marcy Kellar
Mark Dromgoole

Where's Parts 2 and 3?

Where's Parts 2 and 3?

Posted 29-Mar-2012 by Mark Dromgoole

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